FREQUENTLY ASKED QUESTIONS (FAQ)
Have questions about how Back In The Game Athletic Training works? You’re in the right place. These FAQs explain our services, how rehab and strength & conditioning sessions are structured, how booking and pricing work, and what to expect at your visits. If you don’t see your question here, reach out and we’ll be happy to help.
Service FAQs
What services do you offer?
We provide a comprehensive range of premium athletic training services including manual therapy, proactive rehabilitation, biomechanical analysis, custom foot orthotics and specialized strength and conditioning programs tailored to your specific goals and activity level.
How does rehab work?
Our rehabilitation process is based on our clinical expertise to rebuild your foundation. We combine hands-on manual therapy with biomechanical analysis, therapeutic exercise, and functional movement progression to help you recover from injury and return to your 'game' stronger and more resilient than before. We will recommend you schedule you a specific frequency of appointments based on your specific injury needs. Whether it is an acute injury, chronic pain, or post surgical needs, we can get you better quickly and safely!
What is strength & conditioning?
Strength and conditioning at Back In The Game is about more than just lifting weights. We will approach improving performance through a sports medicine model and evidence-based exercises designed to enhance power, agility, durability, and injury prevention.
Athletic Trainer FAQs
What is a certified athletic trainer?
Certified athletic trainers (ATs) are highly skilled healthcare professionals who specialize in the prevention, immediate care, clinical diagnosis, and rehabilitation of injuries and medical conditions for active individuals and athletes. ATs are recognized by the American Medical Association (AMA), Health Resources Services Administration (HRSA) and the Department of Health and Human Services (HHS) as allied health care professionals. ATs are licensed or otherwise regulated in all 50 states and the District of Columbia in the United States of America.
How do our ATs differ from physical therapists (PTs)?
While traditional PTs often work with general populations focused on basic rehab, ATs are specialized in rehabilitation return-to-activity strategies. PTs and ATs do often collaborate in many ways for the betterment of the patient. Our ATs have worked with several PTs in the past and helped many people. However, at Back In The Game Athletic Training, our background in the high-intensity demands of sport, providing immediate care and performance-based rehabilitation is a huge advantage to our patients. When it comes to rehabilitation for active individuals, ATs offer a distinct advantage due to their immersive, continuous and proactive model of care. Because our ATs have lived and worked within the athletic environment for over 50 combined years, their rehab protocols are extremely functional, sport-specific, and dynamic, bridging the gap between basic clinical strength and actual competitive and functional results. Furthermore, our ATs are uniquely experienced in the psychological and cultural demands of sport, allowing them to rebuild an athlete's mental confidence alongside their physical resilience. For an individual focused on a rapid, seamless, and high-performance return to activity, the immersive dedicated rehabilitation provided by our ATs is unmatched!
How do you help with injury prevention?
We utilize biomechanical analysis and movement screening to identify movement compensations before they lead to injury. Through customized corrective exercises and manual therapy, we strengthen your foundation to keep you proactive rather than reactive. We will evaluate how you move, not just your pain level and lack of strength.
Why choose Back In The Game Athletic Training?
At Back In The Game, we provide elite, one-on-one attention from certified and licensed experts who understand the athlete's mindset whether you are a current one or just remaining active and competitive. Our out-of-network model ensures your care is dictated by your goals, not insurance limitations. We are here to serve you, not your insurance company!
Booking & Appointment FAQs
How do I book an appointment?
You can easily book your appointment through our online portal. Simply click the 'BOOK NOW' button in the header, follow the new patient instructions listed on our home page and choose a time that fits your schedule. If you have questions about scheduling, feel free to message us at the Contact Us link on our home page or call the number listed there as well.
What is the cancellation/no-show policy?
We require at least 24 hours notice for all cancellations. Cancellations made with less than 24 hours notice or no-shows will be charged the full appointment fee, as that time was specifically reserved for your one-on-one care.Â
Can I reschedule appointments online?
Yes, you can reschedule or change your appointments through your client dashboard up to 24 hours before your scheduled time. For changes within the 24-hour window, please contact us directly via phone or email.
Pricing & Payment FAQs
Do you bill insurance?
We do not bill insurance. We are an out-of-network provider and bill each patient directly for services. This allows us to focus entirely on your specific goals and recovery without the constraints often imposed by insurance companies. By staying out-of-network, we provide highly personalized care that isn't limited by insurance-mandated visit caps or diagnostic requirements. This model ensures you receive the exact manual therapy and rehabilitation you need to get back in the game.
Can I use my HSA or FSA?
Yes! In many cases, you can use your Health Savings Account (HSA) or Flexible Spending Account (FSA) for athletic training and rehabilitation services. We recommend checking with your specific plan administrator for eligibility.
Payment is required at the time of service. We accept all major credit cards, as well as digital payment methods, Venmo preferred. We can provide you with a detailed receipt upon request.Â
How do I pay for sessions?
Client Preparation FAQs
What should I wear to my appointments?
Please wear comfortable athletic clothing that allows for full range of motion for rehab or workouts. If we are assessing a specific area (like a knee or shoulder), please wear shorts or a tank top to allow for better evaluation and manual therapy access. Female patients should wear a sports bra as well.
What do I need to bring with me?
For your first visit, please bring any relevant medical paperwork, imaging reports (X-rays, MRIs), and a current list of medications. This helps us build the most accurate and safe performance plan for your specific needs.
How early should I arrive?
For your initial evaluation, please arrive 10-15 minutes early to complete any forms. For follow-up appointments, arriving 5 minutes before your scheduled time ensures we can maximize our one-on-one training and treatment window.
What should I expect during the first injury treatment and rehabilitation appointment?
Depending on your injury our first visit will typically include a functional movement screening and biomechanical assessment to identify movement patterns and injury risks. We don't just talk—you'll also receive initial treatment or corrective exercises so you can start getting back in the game immediately.
Still have questions or need help deciding which service is right for you? Reach out and we’ll help you get Back In The Game.